Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Hosting Control Panel you will find a detailed Help section featuring multiple help articles and commonly asked questions. They are answered by our support team of trained technicians. Simply fill in your question and our smart system will provide you with the best answer.

  • Top quality support service
  • Educational Video Clips

  • We have prepared a collection of instructional video tutorials that visually illustrate how to deal with a common problem connected with your cloud web hosting service account. You’ll find the how–to videos in the Help Center section.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer support service and come with a sixty–minute response time guarantee. Our knowledgeable technical support engineers will be at your disposal 24/7 and will fix any issue that you might possibly chance upon within maximum one hour after the support ticket submission. Normally, a response will be provided to you in less than twenty minutes.