Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every assistance request you submit to us will be attended to within maximum 1 hour. In case your ticket or email requires additional assistance from a server admin, we will timely forward it and leave a note to let you know that your matter is being examined. If you make use of our Optional Admin Services package, any of the tasks included there will be completed at a time that is convenient for you.
A Premium–Quality Help Desk Service
Our customer support staff will be available to you 24–7–365 should you need help with our Hosting Control Panel or with any of the applications that we install for you on the dedicated hosting server. What is more if you require assistance with all the standard administration tasks on your dedicated web hosting server, you can take a look at the Optional Admin Services package, that includes data backup hard disk drive storage space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Hosting Control Panel has been installed by default for each dedicated server. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the instructional articles have video versions which show all the tasks that you can perform in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.