24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting service feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our solutions before you make a purchase or you're an existing client and you have any question or a issue, you're able to contact us any time, including holidays and weekends. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any issues that require extra time to investigate and resolve. Unlike various other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, so regardless of what the trouble is, it'll be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated service that we supply include 24/7 customer and technical support, therefore whatever the problem you experience, you'll be able to get in touch with us and we'll help you straight away. Our guaranteed answer time for every e-mail or support ticket that you open via your Hepsia web hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 min. Furthermore, we offer telephone support with a couple of local numbers around the globe and a live chat, so you can contact us and find additional info about our solutions even if you do not have an account yet. We can assist you with any kind of question or a problem you have - payment methods, plan specs, e-mail configuration, website hosting account settings, etcetera. If you use our services, you won't ever experience an issue where you should wait for a few days to get an issue resolved like you will have to do with many other service providers.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer comes with 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it'll be much easier to keep track of what is going on. The maximum guaranteed reply time for all the emails and tickets is an hour, but it rarely takes that long to receive support. If you add the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will benefit from prompt support when you get a dedicated server from our company. Our customer and tech support teams are online 24/7/365, which means that when you open a ticket from your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the best option in case the matter involved needs longer time to be resolved or in case it needs to be forwarded to our administrators, since it's a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.