One-Hour Response Guarantee in Cloud Web Hosting
If you’re using any of our cloud web hosting service and you’ve got an inquiry or encounter a certain obstacle, you can get in touch with us 24-7 by submitting a support ticket or by sending an e-mail and we promise that you will have a reply in less than sixty minutes. If the issue can be solved, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try out, etc. Typically, you will get an answer within thirty minutes max, which means that waiting for hours or even for more than a day to get support is something unthinkable. Our 60-minute response guarantee applies to any inquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a technical support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you will get an answer within 1 hour max. You can touch base with us at any time with regards to general, billing or technical matters and given the fact that we’re on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always get support in a timely manner. Depending on the particular question or issue, we will supply you with more info, sort out the obstacle if it has been caused by something that’s within our reach or tell you how to proceed in case you need to tweak a certain setting for an application that we can’t access. You can forget about waiting around for a whole day for each reply. As a matter of fact, in most cases we reply to tickets and emails within twenty-twenty five minutes max.