In case you’re a website owner, a problem could always occur and it does not automatically have to be associated with the hosting service itself. For instance, something can go wrong when you update an app or some crucial data might be modified or erased incidentally. Whatever the essence of the problem is, you’ll have to contact the respective support team and request them to recover a backup or to assist you in solving the problem that you are encountering. How fast they will do this will predetermine the interval of time that your websites will be down. For specific websites like community web portals or web shops, a recurrent unavailability often means lost clients and money. With that being said, it’s rather important that you use the services of a web hosting company that provides not only a very good client support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Web Hosting

If you’re using any of our cloud web hosting service and you’ve got an inquiry or encounter a certain obstacle, you can get in touch with us 24-7 by submitting a support ticket or by sending an e-mail and we promise that you will have a reply in less than sixty minutes. If the issue can be solved, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try out, etc. Typically, you will get an answer within thirty minutes max, which means that waiting for hours or even for more than a day to get support is something unthinkable. Our 60-minute response guarantee applies to any inquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a technical support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you will get an answer within 1 hour max. You can touch base with us at any time with regards to general, billing or technical matters and given the fact that we’re on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always get support in a timely manner. Depending on the particular question or issue, we will supply you with more info, sort out the obstacle if it has been caused by something that’s within our reach or tell you how to proceed in case you need to tweak a certain setting for an application that we can’t access. You can forget about waiting around for a whole day for each reply. As a matter of fact, in most cases we reply to tickets and emails within twenty-twenty five minutes max.