A live chat is a real-time method of communication between a hosting supplier's support crew and its customers. It is a very efficient method to receive some info about the website hosting services or have some issue resolved as you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you are able to do another thing while the representative investigates the issue in question. Furthermore, you are able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you will have to pay if you're calling to another country.

Live Chat Support in Cloud Web Hosting

As part of the support services that we supply for our cloud web hosting service, we have live chat support which is online every day, even on holidays. You are able to contact us regardless of whether you already own an account or not, considering that we can help you with pretty much anything, ranging from supplying you with basic information about our services in case you are not our customer yet and you're thinking about obtaining one of our plans, to assisting you with setting up an e-mail account in an email client. A part of the issues are more technical and time-consuming, therefore you will have to employ the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all our semi-dedicated service, you'll be able to get the the right answers for any questions you have or have numerous troubles dealt with in no time. The chat service is available every day, thus you can contact a representative even on holidays and weekends. If you are unsure which package is better for your web sites or if our advanced cloud hosting platform covers some system requirements, you can come on our live chat prior to purchasing anything. In case you are an existing customer, you're able to get more details about billing issues, account settings along with a number of common technical problems you may encounter, let's say if you cannot install an e-mail account in a client on your computer system. The live chat will save you time and effort no matter where you are or when you contact us.