Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting service is not separate from the hosting account. It’s an integral part of our all-in-one Hepsia Control Panel and you’ll be able to visit it whenever you want with just a few clicks of the mouse, without needing to log out of your account. The ticketing system offers a quick-search box, which will help you track the status of practically any trouble ticket that you’ve submitted in the past, if necessary. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a given problem even before you actually submit a ticket. The ticket response time is no more than 1 hour, which means that you can get prompt assistance at any given time and in case our customer service staff suggests that you do something inside your hosting account, you can do it straight away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated service, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account from one single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or experience a predicament, you can get in touch with our client care staff representatives immediately without needing to go to another system. You can search through your website files or check different account settings whilst opening a new ticket or reading the response to an old one. If you have a large number of tickets and you wish to find a specific one, you can take advantage of the smart search box, which is available in the Help section. We will make sure you receive a reply within the hour irrespective of the nature of your query or issue.